By Fiona Czerniawska.
There are two ways to answer this question.
In the first place, it’s highly likely that the current surge of interest in robotic process automation will generate demand for consulting support–indeed, most firms are already seeing this. Eighty-one percent of clients say they’ll need consulting support in this area, far higher than for more conventional consulting services. And the reasons are obvious: this is a new field, packed to the gills with different technology options. Coming up with a sensible strategy will depend on being able to tap into the world’s small number of genuine experts, most of whom have already been snapped up by prescient consulting firms.
But all this starts to look like small beer if we take a step back.