How can you protect your reputation in a time of crisis?
There is no shortage right now of stories in the press about how professional services firms are responding to the pandemic—be those positive stories about companies going above and beyond to protect their employees and their customers, or more negative ones about firms laying people off or failing to deliver on critical public health projects. But is all of that noise actually having an impact on client perceptions? In this episode, we examine how the brands of leading firms are holding up during this crisis, and ask what firms can do to ensure they come out of this period with their reputation in the market enhanced rather than diminished.
Alison Huntington; Edward Haigh; and Fergus Navaratnam-Blair.