Perceptions of Consulting in the UK in 2017
Client Perceptions Programme 2017
By Alison Huntington.
Passing through Heathrow Terminal 3 recently, I was accosted by a woman with an iPad who wanted to ask me a few questions about my experience at Heathrow that day. Being British, and therefore socially awkward, instead of telling her I’d really rather read my newspaper, I said “Yes, of course.”
Among the pretty mundane questions she went on to ask me was one about whether I’d recommend Terminal 3.
“Erm, yes, I suppose,” came my response, with half an ear on the tannoy announcements.
Blog | 2nd October 2017 | Read more
By Alison Huntington.
“KEVIN LOST 40 LBS IN 8 WEEKS BY DRINKING OUR EXPENSIVE MEAL-REPLACEMENT SHAKES. YOU COULD BE LIKE KEVIN—SLIMMED DOWN AND TONED UP. CALL US NOW ON 0800....”
Short-term effort, huge return; it’s simple right? Except that fast-forward a few months, and Kevin is back to his original gargantuan size, weeping into empty Hershey’s wrappers.
Sometimes I worry that some of the advice I give out to consulting firms about changing clients’ perceptions risks creating some Kevins (albeit suited and well-remunerated ones).
Blog | 7th September 2017 | Read more
By Fiona Czerniawska.
Lots of consulting firms get very excited by the proportion of their work that’s repeat business. Obviously, they say, it’s because we’ve done such a good piece of work that they keep asking us to come back and do more. And at a common-sense level that’s obviously true: no one would buy twice from a duff supplier. But firms shouldn’t lull themselves into a false sense of security.
Blog | 17th August 2017 | Read more
Zoë Stumpf shares some insights from our recently published report on the UK consulting market, noting the impact of Brexit and the continuing growth in digital transformation work, along with a positive forecast for the year ahead.
By B.J. Richards.
“Keep calm and carry on”: The plucky little exhortation with the horrifying backstory became positively ubiquitous over the last few years, gracing countless coffee mugs and greeting cards while keeping many a London souvenir shop afloat. Irrepressibly British, the WWII-era sentiment clearly struck a chord with a recession-weary citizenry upon its rediscovery at the end of the noughties.
Blog | 8th March 2017 | Read more