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The Value Problem

Published May 2019

Our research has consistently indicated that, while clients are very positive about the quality of work done by consulting firms, they’re much less convinced when it comes to the value they add. That’s partly a reflection of the diversity of work consultants do—the value created by one project may be quite different to that created by another—but it’s also the result of consulting firms’ failure to measure—even talk about—value in a coherent, consistent and compelling way. In this report, we’ll analyse value from a client’s point of view and explore what more consultants can do to demonstrate the value of their work.

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