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The Future of Account Management

Published Mar 2020

The range of services offered by the world’s leading consulting firms is broader and more complex now than it has ever been. That may suit the demands of the multifaceted transformation projects that dominate the market today, but it also creates the potential for confusion and even cynicism and disengagement among clients. Against that backdrop, this report looks at the changing ways in which firms are using their front office—and especially the role of account management—to create value for clients. 

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