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Delivering Value through Innovation

Published Nov 2022

While our client data consistently reveals that “having an innovative approach” is one of the most important attributes a firm can have, it also shows that clients are struggling to identify it in their interactions with firms. The pandemic may have changed ways of working, bringing new combinations of capabilities, services and products, but this is not enough, nor is it convincing clients that they are actually getting value for money from engagements.

This report will explore what clients really mean when they say they want a firm to be innovative, and how firms can use this approach to create real, tangible value.

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