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Perceptions of Consulting in Retail in 2023

Published Mar 2023

This report examines how senior consulting clients in Retail are thinking and feeling with regards to leading firms in the region.

Part of our Client Perceptions Programme, firms in this report are ranked by multiple metrics, including service quality, perception of added value, and the extent to which they are front-of-mind for clients. Principal consultant Martin White provides a running commentary throughout the report, outlining what really matters for Retail consulting firms in 2023 when it comes to their clients, and how they can act now to meet clients’ needs. 

Firms mentioned in this report include: 

  • Accenture
  • AlixPartners 
  • Bain & Company 
  • Boston Consulting Group 
  • Capgemini Invent 
  • Deloitte 
  • EY 
  • Fujitsu
  • IBM Consulting 
  • Kearney 
  • KPMG 
  • McKinsey & Company 
  • Oliver Wyman 
  • PA Consulting 
  • PwC (including Strategy&) 
  • Roland Berger 

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