The Future of the Firm

Conversations with experts that explore the big trends shaping the professional services industry.

The future of the professional services industry has never been so opaque. As we hurtle along an uncertain trajectory, services from audit to consulting will all need to be radically re-imagined. On this podcast, we explore the changing face of the industry, and what that means for firms that want to compete—and win—in the modern knowledge economy.

The Future of the Firm
The Future of the Firm. 06

Should you be offering your clients discounts?

The prevalence of discounting is one of the consulting industry’s biggest open secrets. For many firms, the rate card is more of a useful fiction than anything else. Should firms be wary of the long-term impact of discounting too much? Or is it all part of playing the game?

Fiona Czerniawska; Edward Haigh; and Fergus Blair.

The Future of the Firm. 05

What would a discretionary audit look like?

Nobody likes getting audited. But does that have to be the case? By asking what a discretionary audit would look like, we can better understand the opportunities for auditors to use new technology to make their services more attractive to clients.

Fiona Czerniawska; Edward Haigh; and Fergus Blair.

The Future of the Firm. 04

How can you measure the value of a consultant?

Consulting is an industry with a perennial value problem; because the work that consultants do can often be relatively abstract and strategic, it can be difficult to prove the value created by a given project. Is there anything that firms can do to help make their unique value-add more concrete in the eyes of clients?

Fiona Czerniawska; Edward Haigh; and Fergus Blair.

The Future of the Firm. 03

What if consultants gave up flying?

The stereotype of consultants is that they spend all their time jet-setting around the world; George Clooney even made a film about it. But in an age when all of us are having to think more about our environmental footprint, is it time for consultants to become a little more grounded?

Fiona Czerniawska; Edward Haigh; and Fergus Blair.

The Future of the Firm. 02

What is the future of managed services?

The managed services model has historically been associated more with technology outsourcing than with high complexity advisory services. But in recent years, an increasing number of consulting firms have appropriated this model and begun offering continuous support to their clients in critical business areas. In this episode, we examine this trend, and ask whether it represents the inevitable future of management consulting.

Fiona Czerniawska; Edward Haigh; and Fergus Blair.

The Future of the Firm. 01

Is it time to retire the rate card?

The trusty time and materials pricing model may have served consulting firms well for decades, but is it on its last legs? In this podcast, we look at the growing appetite for linking project fees directly to outcomes, and ask whether this really is the future of the industry.

Fiona Czerniawska; Edward Haigh; and Fergus Blair.