How can you solve the Goldilocks Problem?
Getting the right balance between breadth and depth in your service portfolio is one of the perennial challenges for consulting firms. Many clients greatly value the ability to buy multiple services from a single vendor; but spread yourself too thinly and you risk becoming seen as a jack-of-all-trades. So in this episode, we look at what firms need to consider when developing their service portfolio, and how they can find that sweet spot between doing everything under the sun and becoming single service providers. We also explore how the size of your firm helps shape client expectations for what services you’ll be able to offer them, and how you can best take advantage of those expectations.
Fiona Czerniawska; Martin White; and Fergus Navaratnam-Blair.