Technology is the solution, but what’s the problem? People
Clients’ business confidence may be gradually improving, but their belief in the ability of their organisations to deliver isn’t.
Our quarterly index of client sentiment suggests a sustained—if still gradual—improvement in confidence. The proportion of clients saying that the macroeconomic situation and political tensions haven’t depressed their confidence in the future rose from a nadir of 16% in Q4 2022 to 25% in Q3 2023, and again to 29% in this most recent research.