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Who we are
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  Our expert take on the trends and issues shaping professional services today
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  Explore our actionable reports, packed with expert analysis, exclusive data, and industry insight
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InsightsClient experience and delivery

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Client experience and delivery

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Brand perception and performance
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Category | Client experience and delivery

Client experience and delivery|Blog post

The invisible value-add of risk services—and how firms can get past it

Client experience and delivery|Leadership market updates

Measuring value

Client experience and delivery|Podcast

How to talk to your clients about value

Client experience and delivery|Leadership market updates

Time-to-value: Speed gives firms a competitive advantage in an unreliable world

Client experience and delivery|Podcast

What do firms need to know about how clients perceive them in 2025?

Client experience and delivery|Leadership market updates

Why will your clients leave you in 2025?

Client experience and delivery|Leadership market updates

How to talk convincingly to clients about value

Client experience and delivery|Podcast

Transforming service delivery

Client experience and delivery|Leadership market updates

Winning and losing work: What makes a difference?

Client experience and delivery|Podcast

Keeping CX at the heart of your business model, with Simon Bumfrey, HSBC Innovation Banking

Client experience and delivery|Podcast

Transformation: The Recurring Challenges and how to Tackle Them, with Andy Haywood, former C-suite, Yorkshire Water

Client experience and delivery|Leadership market updates

Stick or twist: Will your clients stay with you through 2024?

Client experience and delivery|Leadership market updates

The Soft Skills That Are Delivering Hard Returns

Client experience and delivery|Podcast

Rethinking Digital Talent in an AI-Ambitious World, with Gianluca Barletta, PA Consulting

Client experience and delivery|Leadership market updates

Cross-selling (Part 2): What makes a good account manager?

Client experience and delivery|Podcast

Emotional Health as a Key Component of Transformational Change, Melanie Lindsay, Vici Partners

Client experience and delivery|Leadership market updates

Cross-selling (Part 1): How can firms make the most of their conversations with clients?

Brand perception and performance|Leadership market updates

Why professional services firms don’t win work

Showing 18 of 28 insights

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