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Building trust in consulting

Fiona Czerniawska and J.C. Lapierre.

The question of who and what we’re willing to trust is one of the defining issues of this digital age. In the context of professional services, trust has always played a critical role in the purchasing decisions of clients, and the pandemic has only served to cement that. In this episode, we discuss the role of trust, and how firms can build it in this new age.